Customer Service Assistant / Sydney CBD
Division/Branch: Youthworks Media
Location: CBD, Sydney
Job Type: Casual
Closing Date: As soon as the position is filled
Youthworks Media is seeking a casual Customer Service Assistant to join our team. Youthworks Media publishes Christian educational content across a variety of platforms for young people and those serving young people, including church ministries and general Christian readership. Youthworks Media also provides educational and ministry resources for the Sydney Diocese.
About the role
As the Customer Service Assistant you will support the Youthworks Media team by assisting with customer enquiries and sales procedures.
Your responsibilities
Provide prompt and friendly responses to all enquiries, regardless of delivery method, within designated timeframes
Receive sales calls and process orders accordingly
Identify opportunities to offer information and make product suggestions based on a customer’s needs
Maintain stock in the ‘bookshop’ and process sales from the bookshop
Accurately maintain and keep up to date customer records within the CRM database
Provide customers with statements and invoices
You will need to demonstrate
Demonstrated experience in administration
Excellent phone etiquette
Proficiency in using a range of software applications, including Microsoft Word, Excel, PowerPoint and databases
Excellent organisational and time management skills with the ability to multitask and to be flexible to reflect changes in priority
Well-developed written and verbal communication skills with a focus on providing strong customer service
A systematic and focused approach to tasks with a strong attention to detail
An ability to work with a wide range of staff to achieve effective outcomes
Strong work ethos
Strong customer focus
Good personal presentation
Personal Christian faith and willingness to work within an Anglican organisation
Experience in sales, Administration and business-related qualifications are desirable but not essential
What we would really like you to have
Administration or business qualifications
Experience working in sales
How to apply
Obtain the Position Description.
Submit in writing a cover letter and resume by clicking 'Apply Now' below.
Youthworks is committed to participating in the NSW Working with Children Check program, and successful applicants must have a valid Working with Children Check ID number for paid employment before an offer of employment can be made. Persons who are ineligible need not apply.
General enquiries can be directed to Human Resources humanresources@youthworks.net.
Only candidates with the right to work in Australia may apply for this position.
If your skills are a fit, you will be contacted by a member of our recruitment/HR team.
To note applications cannot be processed until a completed application form is submitted.